Warranty
Hardcore Hardware Australia offers a 100% money-back guarantee against material and structural failure, subject to the conditions below.
Our guarantee does not cover damage resulting from:
- Gross negligence or intentional misuse,
- Modifications or alterations to the product, or
- Failure to follow our prescribed care and maintenance instructions.
This warranty is limited to the original purchaser and does not extend to second-hand items purchased from private individuals.
We require all warranty claims to be in writing. Please ensure you explain the circumstances in which a failure may have occurred and forward to us via our contact page.
Once we receive your detailed written warranty claim, have conducted our assessment and upon approval, we will issue you with a return authorization number (RAN).
Marine Exposure: If subjecting your knife/tool to saltwater, other marine environments, or prolonged exposure to perspiration we recommend you take the proper care to wash and dry your knife/tool after every use.
The following practices are not recommended and fall outside our warranty policy:
Do not use your knife as a screwdriver. Do not throw your knife. Do not modify or alter your knife/tool or any of its component parts. Any of these acts will void your warranty.
Hammering: Use the right tool for the job! Your knife is cutting tool; it is not a hammer nor is it an axe and was not designed to perform like a hard use impact tool. Activities including batoning or throwing your knife constitute tool abuse, these types of misuse are not covered by our warranty.
Heavy Prying: Your knife is not a lever designed to perform heavy-duty prying tasks. Use your knife for cutting, this is what it was designed to do.
*Disassembly of our G10/steel and titanium/steel laminated folder frames voids warranty.