If you decide to return a product because you do not like it, can't use it or simply made a wrong decision, then we will exchange the product for another product of equal value. The only charge to you is the shipping. Returns of this kind will be accommodated as long as the product is unopened and unused. Returns for credit will incur a 15% re-stocking fee.
If there is an error in shipment, i.e. we ship a product that is different than what you ordered; we will re-ship the correct product to you at no charge upon receipt of the incorrect product. The original product must be received new, unused and in original packaging.
Any return must be pre-authorized by Hardcore Hardware. If not, it may be refused. Even if we accept the package accidentally it is not considered returned without prior written authorization.
We also offer a priority exchange. We will ship you the exchange product immediately and bill your credit card. Upon receipt of the returned product we will issue a refund for the value of the returned product. Returned products must be returned new, unused and in original packaging or the refund will not be issued.